Customer Care

Always Here When You Need Us

Cricket matches don't follow office hours, and neither do we. Whether it's 3 AM during an Australia tour or Sunday evening before the IPL final, World777's customer care team is ready to help.

How to Reach Us

WhatsApp Support - Instant Help

Number:  +91-XXXXX-XXXXX
Available: 24/7
Languages: Hindi, English, Tamil, Telugu, Bengali

Just like texting a friend about yesterday's match, WhatsApp us anytime. Our response time averages 2 minutes, and we resolve  85% of queries in the first conversation.

Email Support - Detailed Solutions

Email:  support@getworld777.com
Response Time: Within 6 hours
Best For: Account issues, payment problems, detailed queries

For complex issues that need detailed explanations or document sharing, email works best. We'll walk you through solutions step-by-step.

Common Questions We Solve Daily

"My Withdrawal is Delayed"

Last week, Suresh from Chennai was worried when his ₹12,000 withdrawal didn't arrive in 2 hours. We explained that bank transfers can take 6-24 hours depending on your bank. We tracked his payment, confirmed it was processed, and it arrived the next morning. Sometimes patience pays off - literally.

"I Can't Remember My Login Details"

Happens to the best of us, especially during exciting match moments. Use our "Forgot Password" feature, and we'll send a reset link to your registered email within 5 minutes. For username issues, WhatsApp us with your registered mobile number.

"Are My Betting Limits Too Low?"

Responsible gaming is our priority, but we understand everyone's situation is different. If you've been betting responsibly for  3+ months, we can review and potentially increase your limits. We'll need to verify your income and betting history first.

Payment and Withdrawal Support

Deposit Issues

"Why isn't my deposit showing up?" - This happens when you use a different name on your bank account than your World777 account. Our payment team can trace and credit your deposit within  2 hours if you provide the transaction reference number.

Withdrawal Process

We process withdrawals to the same account you used for deposits. This security measure protects you from fraud. If you need to change your withdrawal bank account, we'll verify your identity first - it's an extra step that keeps your money safe.

Technical Support

App Not Loading

During high-traffic matches like India vs Pakistan, our servers sometimes get overwhelmed. Try clearing your app cache or switching between WiFi and mobile data. If the issue persists, our technical team can provide alternative access methods.

Bet Settlement Queries

"Why is my bet still showing as pending?" - Live cricket bets settle immediately after the event concludes. Match winner bets settle after the official result. If there's a delay beyond  30 minutes, contact us with your bet ID for immediate investigation.

Account Security Help

Suspicious Activity

If you notice unfamiliar bets or login attempts, immediately change your password and contact us. We'll freeze your account temporarily, investigate the activity, and secure your funds. Your security is non-negotiable.

Document Verification Issues

KYC verification can be tricky. Common problems include blurry photos or expired documents. Our verification team will guide you through the resubmission process and approve valid documents within  4 hours.

Responsible Gaming Support

Setting Betting Limits

Want to increase or decrease your daily betting limit? We'll help you set amounts that match your budget and betting style. Remember, these limits are for your protection - we'll implement increases gradually to ensure responsible gaming.

Self-Exclusion Assistance

If cricket betting is affecting your daily life, our trained counselors can help you take a break. We offer temporary cooling-off periods from 24 hours to 6 months, and permanent self-exclusion if needed. Your wellbeing matters more than our business.

Feedback and Complaints

We love hearing from our users - both praise and constructive criticism help us improve. Last month, users suggested adding Telugu commentary predictions, and we're working on it for IPL 2025.

For formal complaints, email us at  complaints@getworld777.com . We'll acknowledge your concern within 24 hours and provide a resolution timeline.

Remember: Great customer service isn't just about solving problems - it's about making your cricket betting experience smooth, safe, and enjoyable. That's the World777 promise.